Front Office Operations Management or Women Entrepreneurs

Front Office Operations & Management

Author: Ahmed Ismail

For Hotel Management training in both large chains and smaller organizations, as well as meeting professionals, this book introduces concepts of organization, communication, ethics and policy within a hotel. The primary focus is the front office, housekeeping, reservations and night audit departments. Other departments are discussed to provide and understanding of how these departments relate to the front office and how they operate to enhance the guest experience. An introduction of basic analyses, techniques and trends both in policy and technology are reviewed as they relate to management and the guest. The book gives readers a "real world" understanding of the hotel industry balancing its past, present and future. This book portrays the nature and operation of hotels as they exist today. It reveals the inner workings of a hotel, preparing readers for what to expect in the current and future hotel market. The Property Management System has dramatically changed hotel operations, therefore extensive time has been devoted to covering this technology. Additional chapters feature analysis of the physical makeup of hotels, yield management, and operational techniques. Performance measurements and analysis of what makes a truly successful hotel are discussed in detail. Finally, because hotel management is and will always be about people, chapters are devoted to both the hotel guest and hotel employee. The arrival chronology is discussed from arrival to departure.

Books about: House of Mondavi or Italy Today The Beautiful Cookbook

Women Entrepreneurs: Moving Beyond the Glass Ceiling

Author: Dorothy P Moor

Women-owned businesses make up the fastest growing entrepreneurial sector in the American economy. Between 1975 and 1990, women started businesses at more than twice the rate of men. Women Entrepreneurs looks at 129 successful female entrepreneurs who previously worked in corporate environments. The book explores the driving forces that led these women to leave the organizational environment, the use of the organization as an incubator as a preparatory step in preparing for entrepreneurship, and the strategies employed by these entrepreneurs after the corporate leap. Initial difficulties encountered in starting the businesses are examined along with other important topics including entrepreneurial networking and how these women measure success in their own businesses. The book concludes with suggestions for future entrepreneurs and for organizations who wish to halt the mass exit of talented women from their corporate environments. Rich case scenarios enliven an informative profile of female entrepreneurs. Women Entrepreneurs will be invaluable to professors, students, and professionals interested in entrepreneurship, human resources, women's studies, and career strategies.

Table of Contents:

	Preface
	Acknowledgments
1	Introduction	1
2	Making the Leap	21
3	The Organizational Incubator	51
4	Career Transition Challenges	81
5	Interactive Leadership - The Hub Effect	99
6	Networks as Vital Links	115
7	Success: Fulfilling the Dream	152
8	Summary and Advice	167
	App. 1: Methodology	189
	App. 2: Questionnaires	201
	App. 3: Acknowledgment and Appreciation	218
	References	229
	Name Index	245
	Subject Index	251
	About the Authors	261